It’s currently 7 shopping days to Christmas and increasingly this year more and more people are turning to the internet to do their last minute shopping.
I have one bit of advice: avoid Very.co.uk – if you’re shopping for something that is easily or highly faked.
Why do I say this? Well, good question. I’ve been shopping with Very for almost two years now. Up until very recently I’ve been very happy with the customer service. I’ve bought a bike, playstation, blackberry, suit, jeans and other things from Very and been very happy with the service the provided.
For the last few months I’ve been craving to buy some Dr Dre Beats headphones (I’m a wanker, I know). I ordered some from Very. Some white studio beats for £299. THESE in fact.
Once ordered, I was VERY excited about receiving them! Now, unlike the most things that come from Very in what I would imagine to be a central warehouse, these weren’t going to take the usual very speedy delivery of a day or two, these were going to take 11 days to arrive. Why? Because as one customer service agent said on the phone, they ‘had to come from an external distributor’.
When they arrived, first thing I did was get the all turned on, made sure they worked… They sounded great. Now, the iPhone inline remote… That did…n’t work. What? Why doesn’t the iPhone remote thingy work? Let me try to make a call with it. I called Klee, and she couldn’t hear me at all. Just a loud hiss. I tried a few times to no avail.
What? Come to think about the box was a tiny bit beaten when I got it, maybe it’s not because it came in a bigger box with no bubble wrap, but maybe it’s because they were refurbished? Nah! Very wouldn’t do that… So I got googling and found this page: the Beats by Dr Dre Verify Before You Buy page.
So I entered the serial number in there and WHAT? BOOM:

Just ridiculous.
I am unable to confirm if the headphones that Very sent me are counterfeits or not, and I was unwilling to send them to Beats as I wanted my money back and thanks to distance selling laws I have 14 days to return. But if this website is to be believed, then Very need to be worried about their distributors/suppliers.
Now, this should be the end of the post here? yes? NO. I am frustrated about Very because of their delivery service, YODEL.
I thought my main gripe with YODEL was that their delivery time is between 7am and 7pm. THEY GIVE THEMSELVES A 12 HOUR WINDOW. If you want special delivery, then you get between 7am and 12pm. I ordered something on special delivery once – it came at 6pm.
But no, it’s that they use the excuse of Christmas to be bone idle fucking lazy. I arranged for the suspected counterfeit Beats headphones to be picked up on Tuesday (anytime between 7am and 7pm) so I stayed home on tuesday, cancelled meetings… and they didn’t turn up, at all. So I reorganised my return date for Thursday (anytime between 7am and 7pm) and once again stayed home, cancelled meetings – AND THEY DIDN’T TURN UP AGAIN.
Last night I felt a bit sick, so I came back early (at about 7pm) and guess what? Without booking a return slot, Yodel turned up at around 7:45pm.
WHO DO THEY THINK THEY ARE? Obviously not a serious company that looks after their customers. How about this – if you don’t have the resources to deliver what you say you can, then don’t agree to the work. There was and still is no sign of Very apologising for this complete fuck up, let alone finding a reason from YODEL.
When I called Very on Friday night to confirm that Yodel had picked up the package, I was told that the reason they didn’t come Tuesday or Thursday, and turned up on a Friday night when I was actually bound to be out, was that YODEL are concentrating on delivering Christmas gifts and putting returns at the back of the priority list.
BACK OF THE PRIORITY LIST? Not only is that saying they don’t care if they, or their customers are getting their monies worth from YODEL, but it’s also leaving thinking open to the idea that they might want to inconvenience customers so that they run out of time to return goods. Especially goods that are expensive.
I don’t think that is the case, but I don’t want to believe that Very has over the last year gone from my favourite online retailer for customer service, to a retailer that I now actively want to boycott.